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FAQ - English

You can contact our customer service by phone at +390342901459 or by email at We are available every day from 8:00 AM to 7:00 PM.

We accept payments via Apple Pay and Google Pay, credit card (Visa, Mastercard, American Express), bank transfer, PayPal, Klarna.

Delivery time depends on your location and the chosen shipping method. For more details, please refer to the shipping page.

Yes, we accept returns and exchanges within 15 days of purchase. Ensure that the product is in its original condition and that you have requested a return authorization through our customer service at this address:

We offer a quality guarantee on all our products. If you encounter manufacturing defects, please contact us and we will do our best to resolve the issue.

You will receive an order confirmation email with a link to track the shipment. You can also log in to your account on Stelvio Collection to check the status of your order.

Yes, we offer discounts for bulk purchases. Contact us directly for information on wholesale prices.

All our packages are carefully packed and sealed to ensure safety during delivery. We work with reliable couriers to ensure your products arrive safely.

If a product is out of stock, you can sign up for the waiting list to receive a notification when it becomes available again. You can also contact our customer service for information on restocking.