FREE SHIPPING ON ORDERS OVER 100€ (UE ONLY)
RETURNS & EXCHANGES
HOW CAN I RETURN PRODUCTS ?
If for any reason you are not completely satisfied with your purchase, you can return the product within 14 days of receiving it for a refund or for a size/color exchange (if available).
PLEASE DO NOT RETURN AN ITEM WITHOUT GETTING A RETURN AUTHORIZATION (RA) NUMBER. STELVIO COLLECTION CANNOT ACCEPT RETURNED MERCHANDISE WITHOUT AN RA.
RETURN AUTHORIZATION (RA)
Please email firstname.lastname@example.org or call us at 0342 901459 to request a Return Authorization (RA). Unfortunately, we cannot accept returned merchandise without an RA.
Stelvio Collection does not accept any returns on products that were purchased with pro deal codes.
All returns must be in perfect condition and include all original tags (attached) as well as manufacturers packaging.
Stelvio Collection is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier along with holding onto the tracking information.
Customer is responsible for paying the return shipping cost.
HOW CAN I GET A REFUND?
Credit card refunds are credited back to the card used for the original purchase. Refunds are issued as soon as Stelvio Collection has fully processed the return and received the returned goods. This can take up to 15 business days.
WHERE TO RETURN?
Please use the shipping method of your choice to return your package back to Stelvio Collection.
Return shipping costs and other incidental fees are the sole responsibility of the customer.
When you finish the online or guest procedure, send the parcel to:
VIA VALLECETTA 5
23032 BORMIO SO
If you have any questions, please contact our customer service.